Customer Types Learn to Deal With Them All
Customers come in a wide variety of types. If you can recognize the type you are dealing with early in the sale you will have a much easier time in choosing the course of action that will make that...
View ArticleFollow The Leader
Are you a manager or a leader? Although you may think or have heard that these two terms mean the same thing they dont. In fact there are varying differences depending on the situation. Leaders and...
View ArticleCustomer Hang Ups Your Fault or Theirs?
Is that the rudest thing you ever heard? A customer calls and says he has a transmission problem. He immediately asks how much to fix it? If you say a number any number he hangs up on you. You did...
View ArticleAnd Then I Woke Up to Realize...
Its the Friday just before the Fourth of July weekend. As I stand at my bench putting the finishing touches on a 4R55E transmission I come to an interesting realization. Two customers called to tell me...
View ArticleHedging Your Bet With Warranty Insurance Good or Bad?
There was a time when selling transmission overhauls was a simple matter. Most shops offered one service at one price. If the customer approved it the job was carried out. The problem with that one...
View ArticleYour Money or Your Life Which Will Last Longer?
People are living far longer than the Congress and Senate leaders thought they would when they drafted the Social Security Act. Back then people were lucky to even reach 65 years of age. Many were not...
View ArticleAn Ego Trip?
Another word for ego is self as in self worth or selfesteem. One of my seminar attendees asked me why I thought transmission shop owners were so reluctant to raise prices even when they know they need...
View ArticleEvery Day is a New Beginning
My computer screen was blank. There was nothing on it but the band of tasks to click on at the top and bottom. The center where I would do my writing was totally void of any characters. Thats when it...
View ArticleAccentuate the Positive
In the transmission business there are probably as many people management strategies as there are managers. Everyone has there own way of dealing with employees and the amount and quality of the work...
View ArticleWhats The Difference?
Whats unique or different about what you sell? Do you have anything to offer that the competition doesnt? Is there something special about your services name promotion or packaging that would set it...
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